FAQ's

Maple Manor Parking is a family run business which runs 24 hours a day 365 days a year. We have been providing a reliable, convenient and secure parking service at Gatwick Airport for 20 years.

If you have any questions our Gatwick Parking service, then you should check through our list of frequently asked questions below. Click on the relevant question and the answer will appear below it.

Where will my car be parked?

Your vehicle will be driven to one of Maple Manor’s secure car parks which range from 2-6 miles from the airport terminals. All of our secure car parks are private property and are fenced and manned throughout the day. All are also either manned at night or have a dedicated 24 hour security patrol. Vehicle security is our priority.
We also have CCTV in some but not all of our car parks.

Are Maple Manor insured to drive my car?

Maple Manor is comprehensively insured with Tradex Ltd. to drive your car on the public highway.
Maple Manor do not inspect the contents of vehicles and do not therefore accept liability for the interior of vehicles or any personal belongings which are left within vehicles.

Is www.gatwickparking.net a secure website?

All payment information is submitted over a secure (https://) connection. Payments are handled by Cardsave (www.cardsave.net) a recognised brand in the e-commerce industry. No card details are stored by Maple Manor Parking.

Are there disabled facilities?

Upon request, our drivers will assist you with your luggage and getting a trolley. Unfortunately our drivers cannot assist you from here as the car must not be left unmanned at the terminal.
Special assistance can be prearranged directly with Gatwick Airport.
Please call  0844 892 0322 and select option 2. This service has limited availability and must be arranged in advance directly with Gatwick Airport.

How do I get to Maple Manor Parking?

Maple Manor meet you outside the Airport Terminal, and your vehicle is returned back to you at the terminal. Details of where to meet our driver will be on your booking confirmation. If you wish to write to us please see our contact us page for our full address.

Is there a maximum car size or any height restrictions?

Prices quoted and bookings on-line (on this website) are for cars only. Vehicles must fit in an ordinary parking space. If your vehicle does not fit within a normal parking space then extra charges will apply. Please call us if you are unsure with your vehicle details so that we can check for you.
There are no height restrictions in our car parks.

Will their driver be able to drive my car?

All of our drivers are competent and experienced. If your car has modifications which may prevent our drivers from being able to drive it please inform us in advance. 4x4’s, automatics and cars with large engine capacities are very common and will not be an issue.
For left hand drives and vehicles with special modifications we must be told in advance to avoid any delays to you on the day.

How do I cancel or amend my booking?

If you wish to cancel or amend your booking this cannot be done on line and must be done over the phone or by email.

How do I amend my booking?

This is easiest over the phone on 01293 65 22 99 as there will often be a change in the price. If you have booked through one of our booking agents then you must contact that agent. They will, in turn, let us know.

How do I cancel my booking?

If you have booked directly with Maple Manor, this must be either by telephone on 01293 65 22 99 or by email to info@gatwickparking.net . 24 hours notice must be given to cancel bookings or full charges will apply. Please leave a message if our office is closed and it will be actioned when the office is open. The date and time of your message will be recorded as the notification time of cancellation.
If sufficient notice is given for cancellations bookings will be refunded less a £10.00 admin charge. If you have booked through one of our booking agents you must contact them - their own terms and conditions will apply. They will notify us in turn.

I am a member. How do I get my discount?

You must log-in before you make your booking for any discounts to be applied.
Please call 01293 65 22 99 if you are experiencing problems logging in. Have your email address and vehicle details to hand when you call.

How do I become a member?

To become a member you must be an existing customer of Maple Manor’s and have booked with us since January 2011. Membership applications must be made on-line and take 5 working days for us to process. Maple Manor reserves the right to refuse or remove membership at any time.

How do I add a valet to my existing booking?

If you have already booked with us, please call us to add our valeting service to your booking on 01293 65 22 99. This facility will also be available on-line soon.

I do not know which terminal I am flying from?

Please call Maple Manor on 01293 65 22 99. If you have your flight number we can tell you which terminal your flight is to or from.

How do I change my vehicle details?

Please email us with your booking reference and existing booking details and the new vehicle details info@gatwickparking.net or call us on 01293 65 22 99. We do not charge for vehicle changes.

What if I am delayed on my return?

If you return is delayed please keep us informed to avoid any delay in us delivering your vehicle. Extra days are charged at £7.50 and must be paid before you leave Gatwick. Failure to inform us of a late return may result in you having to wait for your vehicle when you do return, so please keep us informed.

What if I have to return early? Will I have to wait for my car?

If something happens and you have to return early, we must have sufficient notice. Please inform us as soon as you know that you will have to return early so that we can arrange for your car to be removed from our long term storage. Cars are parked in return date and time order and many cars may need to be moved to get to your vehicle. If sufficient notice is given there would not usually be any delay in getting your car back to you. If you do not give any notice then there could be a long wait which we cannot be held responsible for.
No refunds will be given for part used bookings / early returns.

What payment cards do you accept?

Gatwick Parking accept only the following cards:
Visa (Credit),
Visa (Debit),
Switch, Solo,
Electron,
Mastercard,
Maestro.

What is CV2 OR Security Code?

It is the three-digit number printed in the signature space on the back of most credit cards, such as Visa, Mastercard, and Discover cards. The CVV2 number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number.