Terms and Conditions - Parking with Maple Manor

(The Complete Meet and Greet Service)

Please read these Terms and Conditions carefully before handing over your keys.  We've tried to make them short and as easy to read and understand as possible.

1. Your rights and responsibilities:

a) When you are ten minutes away from Gatwick (south of Reigate on the A217, between Redhill and Crawley on the A23  or on the M23 between the M25 and junction 11 contact us on 01293 776447 to confirm your imminent arrival. Your driver will then be dispatched and you will be met at the terminal specified in your booking. Follow 'Directions to Airport Drop-off points' below.

b) Make sure your vehicle is in a roadworthy, safe and legal condition with full insurance, road tax and MOT.

c) On arrival at the airport you must:

• remove your luggage and any personal possessions which you may need for your trip from your vehicle. Your personal possessions and luggage are your responsibility at all times.

• present your email confirmation (or quote your booking reference) to our driver, check and sign our booking form and hand over your vehicle keys. Tell us about any non-standard vehicle immobiliser or security features.

d) On your return to Gatwick you must:

• contact us by phone on 01293 776447 from the airport,  as soon as you have collected your bags, to confirm that you have returned and wish to have your vehicle delivered. Our driver will bring your car directly to the relevant terminal ready for you to drive away as soon as possible. The procedures referred to below will take place at the kerbside. We require at least 24 hours notice of any change to your return flight details.
• produce your copy of this booking confirmation to our driver who may ask you for proof of identity.  We can refuse to hand over the vehicle if you can not establish to our reasonable satisfaction that you are entitled to it.
• pay any supplementary parking charge due (see 2 b) below).
• inspect your vehicle and report any damage to our staff before you leave. Should we be liable for repairs to your vehicle we reserve the right to have the work undertaken by our own contractors.

2. Our rights and responsibilities:

a) We will take all reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us your keys

b) If you park for longer than the period you have booked for,  we will charge you for the extra days at the full daily price that applies at the time and if you have not claimed your vehicle within 14 days of the end of your booked period or contacted us to agree a new arrangement we can regard your vehicle as having been abandoned.  We may then make arrangements for its disposal to cover our costs (but we will take reasonable steps to contact you before doing so). There is no refund for early returns

c) We may retain your vehicle until you have paid the full amount due.

d) Although we will generally keep your car at the same secure compound for the duration of the booking period we may move vehicles if we need to and reserve the right to move vehicles to our other secure car parks during their period stored.  All our drivers are fully insured against any damage which may be caused to your vehicle on the public highway. Whilst your vehicle is in any of our compounds however, you must rely on your own vehicle insurance policy.

3. We are not responsible for the following;

a)    Insurance cover for you, your vehicle, or its contents, except for your vehicle when being driven by our drivers on the public highway.

b)    Damage to your vehicle, including windscreens, wing mirrors, aerials, punctures, chip marks, minor scratches and dents, mechanical or electrical failure, or other events beyond our control, or any loss or theft of or damage to the vehicle’s contents.

c)    Matters that are covered by your car, holiday, household, motor or any other more specific insurance. You must look to that cover for protection in the first instance.

d)     The direct or indirect consequences of force majeure, terrorism, catastrophe, adverse weather, industrial action, cancellation of flights, loss of baggage, traffic conditions, vandalism, failure of third parties to comply with their obligations to you (whether contractual statutory or otherwise) or criminal activity of any description.

e)     Any natural deterioration in the vehicle's condition while it is with us.

f)    Property left unattended in your vehicle, on our site or in courtesy vehicles and trailers.

g)    Claims you make after you have collected your vehicle from us.

h)    Any consequential (indirect) losses including but not limited to the cost of car hire hotels meals or other expenses incurred by you.

i)    Delays due to wrong information on the booking form.

Despite the above, we will always accept liability for death or injury caused by our negligence. If any other loss or damage is suffered by you as a result of our negligence then we will accept liability for the loss or damage which flows directly from that negligence and which is a reasonably foreseeable consequence of it. The terms and conditions above do not affect this or your rights and remedies in the event of any deliberate act or omission by any member of our staff.

Other terms

1. Privacy
We collect and record information about you to enable us to provide you with the best possible service, and to enable us to process your booking. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We will not use this information to contact you for marketing purposes, should you ask us not to do so and we will not share your information with any other organisations.
If you have any questions/comments about privacy or if you wish to know what information we hold about you please email us at info@gatwickparking.net. If you find any inaccuracies we will do our best to delete or correct them promptly.

2. Prices
We do adjust our prices from time to time. We recommend you visit our web site for the most up-to-date prices.    All prices include VAT at the current rate.

3. Cancellation Policy
At least 7 days notice is required in order to cancel a booking.  A £10.00 administration charge will be levied and deducted from the refunded amount.  You can cancel your booking by contacting us on 01293 65 22 99 or by email at info@gatwickparking.net
 
4. Restricted vehicles
We can accept some non standard sized vehicles such as mobile homes, lorries, military or commercial vehicles, caravans and trailers, but only by special prior arrangement. Additional charges will apply to all vehicles which do not fit in a standard size parking bay.
 We regretfully reserve the right to exclude vehicles which have been specially adapted to meet the needs of disabled users. Please contact us in advance to check this if you are in any doubt.

Directions to airport drop-off points

South Terminal
As you drive into the Main Entrance to the South Terminal, keep to the right-hand lane following signs for passenger drop-off. Drive towards the far end of the passenger drop off lane and pull over on the left.

Due to ongoing construction work at the South terminal, the meeting point may change on the day. You will be told when you call us on your way to the terminal if there are any changes that you need to be made aware of on the day.

North Terminal
As you drive into the North Terminal, please follow signs for the Sofitel hotel. All Meet & Greet pick-ups and drop off's will be carried out in the Northway road, which is situated in front of the Sofitel Hotel. Customers should follow the new signs to "drop off" where our driver will meet you.